shop policies

All sales are final.

Before placing your order, please make sure that your shipping address is correct. Buyers are responsible for all extra shipping charges in case of listing an incorrect address. If you notice that Paypal has down the wrong shipping address, please email us within 24 hours of your order and we'll make sure that we send it to the correct address!

All orders are shipped via FedEX or UPS. You should receive your order within 5 business days. If you ordered a custom piece, you will receive your order within 2-3 weeks once all design proofs have been approved (via email). Shipping rates are based upon weight and size and location. Sorry we are not accepting international orders at this time. Please place your order in advance to ensure it will arrive for your event. If you need your order expedited, you will be responsible for additional shipping costs.

We currently accept Visa and Mastercard via PayPal. You do not need a PayPal account in order to make a purchase. Simply follow the checkout steps on PayPal’s secure site as you would for any other web order. However, if you do have a PayPal account, payment can be sent directly from your account.

If you have received your order and it is incorrect OR does not match the design proof, your order will be replaced and shipped to you at no cost.

If you are unsatisfied with your order once received OR are missing items that were ordered, please contact us immediately.

Thank you for shopping at Frills paper + goods!